SUPPORT PROCEDURES

Wed, 03 Feb 2010 19:56:00 GMT

http://support.solutrix.net/News/2/support-procedures.aspx Wed, 03 Feb 2010 19:56:00 GMT newsitem2

Support Procedures

MANAGED SERVER, DEDICATED SERVER, CO-LOCATION AND BUSINESS WEB HOSTING CUSTOMERS
1. Log a ticket immediately upon discovering a problem - do not wait!
2. If you have an emergency situation, you may want to call your assigned emergency contact(s) as well. However, a ticket must always be logged, regardless.
3. Multiple staff members are notified when a ticket is received. At least 1 admin is available 24x7 - expect an email or phone response to your ticket within the hour (internal response time is often less than 5 minutes)

ENSURING A TIMELY RESPONSE TO YOUR TROUBLE TICKET
1. Include your first & last name, company name, a phone number(s) where we can reach you.
2. Include a detailed description of the problem, and any other information that may be useful.
3. Don't leave out critical details, that may needlessly delay an effective response.

Solutrix is committed to helping our customers, and we want to be there when you need us.
We monitor and respond to all trouble tickets 24 hours a day, 7 days a week, 365 days a year. If you are not satisfied with the support received, email CTO @ Solutrix.com

Network Status

Wed, 03 Feb 2010 15:45:00 GMT

Network Status

Norfolk, VA: OK
Reported issues: temporary outage on Cox network at 8/20 12:15am has been resolved. No further issues reported.
Scheduled Maintenance: none

Vienna, VA: OK
Reported issues: none at this time
Scheduled Maintenance: none

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SUPPORT PROCEDURES

Network Status