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Support Procedures MANAGED SERVER, DEDICATED SERVER, CO-LOCATION AND BUSINESS WEB HOSTING CUSTOMERS 1. Log a ticket immediately upon discovering a problem - do not wait! 2. If you have an emergency situation, you may want to call your assigned emergency contact(s) as well. However, a ticket must always be logged, regardless. 3. Multiple staff members are notified when a ticket is received. Expect an email or phone response to your ticket within the hour (internal response time is often less...
Friday, May 20, 2016 2:56 PM