Support Procedures MANAGED SERVER, DEDICATED SERVER, CO-LOCATION AND BUSINESS WEB HOSTING CUSTOMERS 1. Log a ticket immediately upon discovering a problem - do not wait! 2. If you have an emergency situation, you may want to call your assigned emergency contact(s) as well. However, a ticket must always be logged, regardless. 3. Multiple staff members are notified when a ticket is received. At least 1 admin is available 24x7 - expect an email or phone response to your ticket within the hour ...

Norfolk, VA: OK Reported issues: none at this time Scheduled Maintenance: none Vienna, VA: OK Reported issues: none at this time Scheduled Maintenance: none