Support Center Language
 
HomeNewsSUPPORT PROCEDURES
SUPPORT PROCEDURES
Friday, May 20, 2016 2:56 PM

Support Procedures

MANAGED SERVER, DEDICATED SERVER, CO-LOCATION AND BUSINESS WEB HOSTING CUSTOMERS
1. Log a ticket immediately upon discovering a problem - do not wait!
2. If you have an emergency situation, you may want to call your assigned emergency contact(s) as well. However, a ticket must always be logged, regardless.
3. Multiple staff members are notified when a ticket is received. Expect an email or phone response to your ticket within the hour (internal response time is often less than 5 minutes)


ENSURING A TIMELY RESPONSE TO YOUR TROUBLE TICKET
1. Include your first & last name, company name, a phone number(s) where we can reach you.
2. Include a detailed description of the problem, and any other information that may be useful.
3. Include all critical details to avoid delaying an effective response.


Solutrix is committed to helping our customers, and we want to be there when you need us.
If you are not satisfied with the support received, email david @ Solutrix.com